The legal stuff, in plain English

Terms & Conditions

The deal, written down. No gotchas, no fine print tricks, the same way we do business everywhere else.

Effective date: October 23, 2026 · Replaces October 9, 2026

1. The agreement

These Terms & Conditions ("Terms") govern your use of the nascsystems.com website and the Nasc platform and services ("Services"), provided by Nasc Systems LLC ("Nasc," "we," "us," "our"), a Texas limited liability company operating from San Antonio, Texas. By using the site, contacting us, or purchasing Services, you ("you," "Client") agree to these Terms. If you sign a separate service agreement or order form with us, that document controls where it differs from these Terms.

2. The services

Nasc provides done-for-you products and services for local businesses, as described on our website and in your order:

  • Website: design, copy, and build of a business website wired into automated follow-up, plus an ongoing care plan covering hosting, security, and reasonable edits.
  • AI receptionist: an automated assistant that answers calls you forward to it, answers common questions, takes messages, books appointments, and sends you a summary of each call.
  • Google review system: timed review requests by text in your name to your own customers, posting of owner replies you approve, a review widget, and reporting.
  • Platform plans (Essentials, Growth, AI Pro, offered when announced): a branded CRM with lead capture, missed call text back, automated follow-up, online booking, review generation, campaigns, and, in AI Pro, the receptionist.
  • One-time projects and add-ons such as Reactivation Sprints.

We build and configure each product for you and provide ongoing support as included in your product or plan.

3. Fees and billing

  • Subscription fees begin on the day the product or plan goes live, are billed monthly in advance from that date, and auto-renew each month until cancelled. Annual plans are billed yearly in advance and include two months free and a waived setup fee, as published on our pricing page.
  • Setup and build fees are one-time, due when you approve your order, and non-refundable once work has started, because the work is real and immediate. Work begins when the fee is received.
  • One-time projects (such as Reactivation Sprints) are billed per the quoted scope. Performance-based pricing, where offered, is invoiced as agreed in writing.
  • Website care plan fees are billed monthly starting the month after your site launches and continue until cancelled. The care plan covers hosting, SSL, security updates, and reasonable monthly content edits; new pages, redesigns, or large changes are quoted separately.
  • Usage. Each product or plan includes a monthly allowance of texts, emails, and phone minutes, and, for the receptionist, a call-minute bundle sized to your volume. Your allowance and overage rates are stated in writing on your order before billing starts. We review usage at the end of each month; anything over your allowance is itemized on an invoice the following month at those rates, and small amounts may be waived. If you are on track to go well over, we will contact you first so we can resize your bundle instead. Carrier registration fees for business texting are passed through at cost and listed on your order.
  • Founding-client rates remain locked for as long as the subscription stays active and in good standing; they do not survive cancellation and re-signup.
  • Late or failed payments. If payment fails and isn't cured within 10 days of notice, we may suspend Services until the account is current.
  • Prices for new terms may change with at least 30 days' notice; changes never apply retroactively to a period you've already paid for.

4. Term and cancellation

  • Monthly plans are month to month. Cancel any time by emailing chris@nascsystems.com; cancellation takes effect at the end of the current billing period. We don't do cancellation phone-tree games.
  • Annual plans run for the prepaid year and renew annually unless cancelled before renewal. Annual fees are non-refundable once the year begins, which is part of why they're discounted.
  • On cancellation, we'll provide a reasonable export of your customer and lead data on request within 30 days, after which we may delete it.
  • Website care plan cancellation. Hosting ends at the end of the paid period. Within 30 days of your request we will provide the site files and help you point your domain elsewhere. Your domain is registered in your name and stays yours.
  • Receptionist cancellation. We remove call forwarding so your phone works exactly as it did before. Call recordings and transcripts are included in your data export on request and then deleted.
  • Review system cancellation. Requests stop immediately. Reviews already posted to your Google Business Profile are yours and stay there; we have no ability to remove them.
  • We may suspend or terminate Services for material breach of these Terms, unlawful use, or non-payment.

5. Your responsibilities

  • Provide accurate business information and timely access to what we need to set up and run your system (branding, phone numbers, customer lists, account access).
  • Use the Services lawfully and only for your own business.
  • Keep your login credentials secure. You're responsible for activity under your account.
  • Website content. You own or have the right to use the logos, photos, text, and other material you give us for your website, and it does not infringe anyone else's rights. We may use stock or licensed assets where you have none; those remain subject to their licenses.
  • Receptionist setup. Keep the information the receptionist relies on (hours, services, service area, pricing, booking rules) accurate and tell us when it changes. You are responsible for answers the assistant gives based on information you provided.
  • Google Business Profile. For the review system, you must own or manage the Google Business Profile for your business and grant us the access needed to read reviews and post replies you approve.

    • 6. Messaging compliance (important)

    Text and voice outreach is regulated, including by the TCPA, the CAN-SPAM Act, and carrier A2P 10DLC rules. We register campaigns and build opt-out handling into every system we deploy. You are responsible for the lists you provide: by giving us a contact list, you represent that you have the legally required consent to contact those people and that the list is accurate. You agree to honor opt-outs and not to ask us to message people who have not consented.

    We may decline or pause any campaign we reasonably believe violates law or carrier policy. Where our clients use the platform to message their customers, our clients are the sender of record and responsible for their own consent practices; we provide compliant tooling and guidance.

    Review requests are sent only to people who have an existing business relationship with you, such as a customer whose job, visit, or purchase just completed. Each request includes opt-out language, and opt-outs are honored automatically across your system. We register your texting with the carriers as part of setup.

    6a. Google reviews and third-party platforms

    • We play by Google's rules, and so do you. Google's policies prohibit paying or offering incentives for reviews, writing reviews on a customer's behalf, and "gating" (asking only customers you expect to be positive). Our system sends the same request to every eligible customer. You agree not to ask us to do otherwise, and not to use the system to solicit fake, incentivized, or employee-written reviews.
    • We don't control Google. Google decides which reviews are published, filtered, or removed, and can change its policies or features at any time. We cannot guarantee any number of reviews, any rating, or that a particular review will remain posted.
    • Replies. Owner replies to reviews are drafted by us and posted in your name only after you approve them, or under standing approval rules you set in writing. You are responsible for the content of replies you approve.

    6b. Nasc text messaging program (SMS terms)

    These terms cover texts Nasc Systems LLC sends from its own business line, (830) 453-5193. Texts your customers receive from a client's Nasc system are sent by that client, as described in section 6.

    • Program. Nasc Customer Care texts: replies to your inquiry, scheduling and confirmation of calls and appointments, and service updates for active clients.
    • How you opt in. By entering your mobile number in the chat widget on nascsystems.com and ticking its optional, unchecked text-consent box before you send your message, or by texting us first at (830) 453-5193. Consent is not a condition of purchase. If you leave the box unticked, we will not text you. Our contact form does not collect phone numbers or text consent; we reply to it by email.
    • Message frequency varies based on your inquiry and appointments.
    • Message and data rates may apply.
    • Opt out any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT). You will receive one confirmation text and no further messages. Reply START to resubscribe.
    • Help. Reply HELP, email chris@nascsystems.com, or call (830) 453-5193.
    • Carriers are not liable for delayed or undelivered messages.
    • Privacy. See our Privacy Policy. Text messaging originator opt-in data and consent will not be shared with any third parties.

    7. AI receptionist terms

    • Disclosure. The receptionist identifies itself as an automated assistant at the start of every call. You agree not to ask us to configure it to pose as a human.
    • Recording. Calls the receptionist handles may be recorded and transcribed to take messages, book appointments, send you summaries, and improve the assistant's answers for your business. The assistant announces this at the start of the call. You are responsible for any additional recording notices required for calls you receive from states that require all-party consent, and we will configure the greeting to meet those requirements on request.
    • Accuracy. The assistant answers based on the information you provide and may occasionally misunderstand a caller or give an incomplete answer. Review your call summaries, tell us when something is wrong, and we will correct it. Appointments it books are subject to your confirmation.
    • Not for emergencies. The receptionist is not an emergency service and will not dispatch emergency help. If your business receives genuine emergency calls, keep a human path available and we will configure live transfer rules with you.
    • Your number stays yours. The receptionist works by forwarding calls from your existing number. We never port or take ownership of your number.
    • Providers. The receptionist is delivered through third-party telephony and AI providers under contract with us. Call content is used only to deliver the service for your business, consistent with our Privacy Policy.

    8. Ownership

    • Your data is yours. You own your customer lists, leads, conversations, and business content in your system.
    • The platform is ours. Nasc and its licensors retain all rights in the platform, templates, automations, snapshots, documentation, and branding. You get a non-exclusive, non-transferable right to use them while your subscription is active.
    • Websites we build are ours. We own the website (its design, code, and the copy we write) and the hosting, and you have the right to use it for your business while your care plan is active. Your domain is yours and stays registered in your name, and the logos, photos, and other material you give us remain yours. On cancellation the website comes down at the end of the paid period, we return any material you supplied on request, and we help you point your domain wherever you choose. The follow-up wiring that depends on our platform stops working unless you keep a product or plan that includes it.
    • Call recordings and transcripts generated by the receptionist, and reviews and replies posted to your Google Business Profile, are your business records.

    9. No guarantees, just work

    We build systems that answer fast, follow up consistently, and request reviews automatically, and we stand behind that. But results depend on factors we don't control (your market, your pricing, your crews, your reputation, how callers and customers choose to respond). The AI receptionist is an automated system and can make mistakes; it is not a substitute for human judgment on important calls. Any figures we cite (missed-call values, response-rate statistics, revenue examples) are market benchmarks and illustrations, not promises. The Services are provided "as is," and we disclaim implied warranties of merchantability and fitness for a particular purpose to the extent permitted by law. Third-party networks (phone carriers, email providers, ad platforms, review platforms) can change rules or have outages that affect delivery; we'll always work the problem, but we can't warrant third parties.

    10. Limitation of liability

    To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages, or lost profits or revenue. Our total liability arising out of the Services is capped at the amounts you paid us in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

    11. Indemnification

    You agree to indemnify and hold Nasc harmless from claims arising out of your content, your customer lists and consent practices, or your unlawful use of the Services. We agree to indemnify you against claims that the platform, as provided by us and used as directed, infringes a third party's intellectual property rights.

    12. Governing law and disputes

    These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Bexar County, Texas, and both parties consent to that venue. Before filing anything, both parties agree to try to resolve the issue directly first. A phone call fixes most things.

    13. Changes to these terms

    We may update these Terms from time to time. Material changes will be posted here with a new effective date, and active clients will be notified. Continued use of the Services after changes take effect means you accept them.

    14. Contact

    Nasc Systems LLC
    5900 Balcones Drive #32802
    Austin, TX 78731
    Operating from San Antonio, Texas
    (830) 453-5193
    chris@nascsystems.com